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Return on investment the focus of next Retail Systems Forum

The next Retail Systems Forum is to be held at the Williams F1 Conference Centre in Oxfordshire on Wednesday 21st April 2004. The popular event, which is free to all retailers, will focus on how retailers can ensure they obtain the best return on their investment in in-store technology.

Attendees will hear how Marks and Spencer, Budgen and the Anglia Regional Co-operative society have all benefited from the increasing efficiencies derived from the introduction of new EPoS technology. There will also be an update on the latest Chip and PIN developments and a demonstration of an exciting new scanner/scale solution for the checkout.

As in previous events, this Forum will bring together leading experts within the industry to give their views and offer advice. Throughout the day, there will be presentations on ways that retailers can assess the potential of in-store technology. For example Lehane Kellet of Paul Mason Consulting will look at the key factors in presenting a compelling cost justification study, covering all of the areas from system strategy and business change through to system selection.

"Increasingly, retailers are asking more searching questions before investing in new retail technology, whether it's something new such as Queue Busting, or a straightforward EPOS replacement,"said Lehane. "These questions focus much more on the real business case for the systems, the return on investment and on the total cost of ownership over the systems' life. Whether it's RFID or Chip and PIN, however, identifying the specific ways in which the customer's experience can be improved should always be a major influencer."

The Retail Systems Forum represents an ideal opportunity for senior people within the retail and hospitality sectors, including MDs, FDs, IT Managers and Operations Managers, to learn from the practical experiences of others within the industry. It also offers a chance to obtain information and advice from hardware manufacturers such as Metrologic, Cash Bases and Epson, as well as technical experts and IT solution providers including Matra, Arciris, STS and Box Technologies.

Those wishing to attend the event should register via the web site at www.retailsystemsforum.com

Epson
Established for over 30 years as the world's premier printer manufacturer, Epson has the widest range of PoS printers and touchscreen solutions in the world, each designed to be the best in its class, and built to meet quality and performance criteria that set the industry standard.

Epson's best of breed thermal, inkjet and impact printers for the point of sale have long been the choice of major retailers in the UK and overseas. The company has also been at the forefront of innovations such as 2-colour receipts, single insertion cheque printing and drop-in paper load.

Together with its channel and system partners, Epson offers system solutions for all retail and hospitality environments. The company's range of fully integrated touchscreen terminals includes the powerful Intelligent Register (IR) and SR-600.

For further details, please contact David Ormerod, Epson Retail Technology Division (RTD), Campus 100, Maylands Avenue, Hemel Hempstead, Herts, HP2 7TJ. Tel: 01442 227318
Email: dormerod@epson.co.uk
Web: www.pos.epson.co.uk

Press contact is Nicola Atkins at Vector Marketing Communications, on Tel: 01442 877167 Fax: 01442 877769
Email: nicola.atkins@vector.co.uk
Web: www.vector.co.uk

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