Touchscreen technology and kitchen printers from Epson streamline service for four-star hotel

Hemel Hempstead, 12 February 2007. The Ramada Plaza Wrexham has implemented a solution featuring Epson’s fully-integrated IR-700, TM-U230 kitchen printer and POS+ from leisure and hospitality specialists Brilliant Hotel Software, to streamline its operation. Selected for its advanced performance, speed and reliability, the Epson/Brilliant solution provides the four-star hotel with an automated ordering system and enables it to offer first class service.

The Ramada Plaza Wrexham is the first new build project undertaken by franchisee QN Hotels, which also operates three Holiday Inns in the UK. The Company required a dependable, proven hospitality solution to ensure the smooth running of its newest development. “Reliability was our primary concern,” commented Nabeel Ahmed, Hotel Director. “We wanted an EPoS system which could handle the hospitality requirements of the hotel whilst providing a user-friendly interface for the staff.”

Designed to provide maximum performance in demanding environments, Epson’s fully integrated IR-700 – with built-in receipt printer and intuitive LCD touchscreen – is quick and easy-to-use, even for the most inexperienced of users. An Epson IR-700 is situated in the Hotel’s two bars, the restaurant’s maitre D desk and its executive lounge. These are linked to Epson’s robust and resilient TM-U230 kitchen printer to form an automated ordering system. In addition, Brilliant POS+ directly interfaces with the Hotel’s property management system, Brilliant PM PRO, to seamlessly transfer guest information which, for example, helps to reduce charging errors at the time of checkout.

Featuring 85 deluxe air-conditioned en-suite bedrooms and substantial conference and banqueting facilities, Ramada Plaza Wrexham offers state-of-the-art facilities including high-speed internet access, large LCD screens in bedrooms, on-demand pay-TV system, a mini gym, spa-pool and sauna.

Opened by HRH Prince Philip, the Duke of Edinburgh, the hotel has been a resounding success, as has the Brilliant and Epson solution. “We’ve been impressed by the system’s high performance – it’s definitely met our expectations,” concluded Nabeel.

Epson
Established for over 30 years as the world's premier printer manufacturer, Epson has the widest range of PoS printers and touchscreen solutions in the world, each designed to be the best in its class, and built to meet quality and performance criteria that set the industry standard.

Epson’s best of breed thermal, inkjet and impact printers for the point of sale have long been the choice of major retailers in the UK and overseas. The company has also been at the forefront of innovations such as colour receipts, single insertion cheque printing, drop-in paper load and mobile printing.

Together with its channel and system partners, Epson offers system solutions for all retail and hospitality environments. The company’s range of fully integrated touchscreen terminals includes the powerful Intelligent Register (IR) and modular MR-800.

For further details, please contact David Ormerod, Epson Retail Technology Division (RTD), Campus 100, Maylands Avenue, Hemel Hempstead, Herts, HP2 7TJ. Tel: 01442 227318
Email: dormerod@epson.co.uk
Web: www.pos.epson.co.uk

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