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While Epson has an enviable reputation
as a hardware manufacturer supplying high quality, reliable
PoS systems and printers, it’s important that customers
also experience the highest standards of service and support
from our partners and solution providers. To ensure this is
the case, Epson has launched a new initiative to reward high
standards of service which complement its reputation for quality
and reliability.
The Exeter-based company, which has installed over 1,500 Epson
systems to date, was chosen because it has demonstrated its
pro-active commitment to Epson, as well as its ability to enhance
Epson’s hardware offering for customers through its advanced
Iridium software, together with extremely high standards of
service and support.
Receiving the award from Ray Cranston, Epson’s Sales and
Marketing Manager, Arciris’ Sales and Marketing Director,
Billy Tank, commented: “We are extremely proud to be appointed
as an Epson Authorised System Provider, and particularly to
be the first to receive this award. Epson and Arciris have established
a true partnership which enables us to support each other in
delivering world-class retail solutions for our convenience
store and forecourt customers.”
Ray Cranston added: “We are totally committed to ensuring
the highest standards of customer service and support throughout
our distribution chain, so we plan to be highly selective about
which companies we appoint to our authorised network. Arciris
is an extremely experienced solution provider with a great track
record in developing, installing and supporting Epson system
solutions within its sector. We hope that other solution providers
will want to emulate Arciris’ achievement by demonstrating
both their capability and commitment to Epson.”
As you might expect, the appointment will bring real advantages
to Arciris, including advanced previews of new products; bid
support, including joint sales visits with Epson personnel;
free loan of equipment; access to dedicated showroom facilities
for customer presentations; the chance to work with Epson on
a variety of joint marketing activities and events; and the
opportunity to visit Epson’s Head Office in Japan to discuss
product development. Arciris customers will also benefit from
the peace of mind which comes from recognition and support by
a leading hardware manufacturer. |
