Completed in 1997, the continental-style development in Hereford consists of a range of six exclusive shops, a restaurant complex, conference centre and luxury hotel. The brainchild of renowned Dutch retailer, Albert Heijn, it's played a pivotal role in the regeneration of the City and transformed an almost forgotten area alongside the River Wye.

All the stores in the complex, including a specialist wine shop, delicatessen, bakery, florist, coffee shop and gift shop, reflect the Left Bank Village's uniquely relaxed ambience and its emphasis on quality. To ensure each visitor enjoys consistently high standards of service in all outlets, each is controlled from a central head office and is equipped with the same EPoS system - NPoS, from Bolton-based Nisyst (Nirvana Intelligent Systems), running on Epson's Intelligent Register.

"We also wanted something which looked state of the art and complemented the stylish look in our stores," explained Matt Winstone, the Stock Control Manager for Left Bank Village. "We were already aware of the advantages offered by touchscreen in our restaurant so we were delighted when Nisyst proposed a solution which used the same technology."

At the point of sale, the system is much faster and easier to use, thanks to features such as the hot keys which enable staff to process sales quicker. The NPoS software is able to interface with the organisation's existing accounting systems and gives senior management real time access to the latest sales information, as well as a variety of reporting options.

"Communication between stores and head office has been significantly enhanced," added Matt, "while the system's greater sophistication and functionality have been reflected in the wider range of promotions we have been able to offer. For example, we give customers a discount on niche products such as our speciality hampers, and the software makes it quick and easy to calculate this. Overall, since we went live with the system at the beginning of last year, our experience has been entirely positive."

For further information contact
Nad Ali, Nisyst Tel: 01204 706000.