For even the most dedicated consumer, there comes a point during every mammoth shopping spree, when the need for refreshment overcomes the desire to try on the latest fashions. For moments like these, the larger department stores, such as House of Fraser, Debenhams and Fenwicks have opened cafés and restaurants where customers can take a quick break before rejoining the fray.

One example of this is the Roux Café Restaurants and Roux Express Coffee Bars, which have been recently established in branches of House of Fraser such as Dickens and Jones and DH Evans in London’s West End. Recognising that the Express Coffee Bars needed to provide a particularly fast and efficient service for customers, Select Service Partners, part of the Compass Group, installed a CafePoS point of sale system from NSB, running on Epson’s powerful Intelligent Register (IR).

The IR’s intuitive touchscreen interface is ideal for such quick service catering applications, enabling staff to enter order information quickly and accurately. This, combined with the IR’s high performance Intel processor, allows transactions to be processed quickly and helps to keep customer waiting times to a minimum. In addition, the terminals’ smart design and built-in cable management prevents accidental disconnection and ensures that the servery area can be kept neat and tidy.

“Roux is a stickler for perfection but the feedback has been very positive,” said NSB’s Hospitality Business Unit Manager, Nic Wing. “We first became involved at the start of the restaurant project and we have been able to adjust our systems quickly to meet the requirements of the Express Business Units. The touchscreen systems are user-friendly, require minimal staff training and CafePoS is fully compliant with the systems used by both Select Service Partners and House of Fraser.”