In the fast-paced fashion sector, retailers cannot afford to stand still. The latest technology can help drive business efficiency, reduce costs and enhance the in-store experience.

With eight busy stores positioned in key shopping areas of Scotland’s main cities and towns, fashion chain Wilkies has implemented an advanced retail management system from VAR Futura. “As our business evolves, we need to keep apace with the latest technology,” said Douglas Wilkie, Managing Director of the Wilkies Group. “I wanted a tried and tested, integrated solution with the resources and back-up to deliver fast support and a very high standard of customer service, covering everything from receipt printers to the back office server.”

The solution comprises Futura’s FuturERS software, touchscreen terminals and Epson’s fast, thermal TM-T88III receipt printers. A comprehensive IT system managing everything from EPoS and financial accounting, to stock auto-distribution and replenishment, intuitive FuturERS offers all the functionality Wilkies required, allowing it to save time by simplifying stock transfers, reducing queues, and ultimately providing first-rate customer service.

Having implemented the new system at all its stores, Wilkies is reaping the benefits. “We’ve been delighted with the performance of the whole system,” said Douglas. “The Epson printers are so fast and efficient and produce very professional results. And the drop-in paper roll loading helps to ensure an uninterrupted service, which is invaluable to any busy fashion retailer such as ourselves”.

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